Thank you for choosing our products. We value your shopping experience and have formulated the following refund terms to ensure your satisfaction. Please read carefully before making a purchase.

  1. Refund Application
    If you are not satisfied with the product you purchased, you can apply for a refund within 14 days after receiving the product. Please ensure that the product is unused and in its original packaging.
  2. Applicable Situations
    You can apply for a refund in the following cases:

The product has quality problems or is damaged.

The product you received does not match the product you selected in the order.

The product was damaged during transportation.

  1. Refund Process
    Refund applications can be made through the following steps:

Contact Customer Service: Please contact our customer support team by email or phone and provide the order number and the reason for the refund.
Return the product: Please send the product back after obtaining the refund authorization
Confirm the return: After we receive the returned product, we will inspect it. If the refund conditions are met, we will process the refund within 7 working days.

Company Name: RUIEN ENERGY STORAGE
Address: Burchthof 8, 8580 Avelgem, Belgium
Tel: +32 56647100

  1. Refund Method
    The refund will be made through the original payment method, such as credit card or PayPal. In some cases, a small handling fee may be charged, which will be subject to the terms of the contract.
  2. Non-refundable items
    The following items are not subject to the refund policy:

Special sale items or promotional items (specified at checkout).

Products that have been opened.

Customized or specially made items (such as special sizes).

  1. Shipping costs
    Refunds will only include the price of the item itself, not the original shipping costs. Shipping costs incurred when returning items are borne by the customer, unless the return is caused by our error.
  2. Refund notification
    Once the refund application is processed, we will notify you of the refund result and related information via email. If you have any questions or need further assistance, please feel free to contact our customer support team.

Thank you for your understanding and support, we look forward to serving you again!